Course Overview:
This comprehensive Salesforce Administrator and Developer Training course is designed to equip participants with the essential skills and knowledge required to effectively administer and develop solutions within the Salesforce ecosystem. The course covers a wide range of topics, from the fundamentals of Salesforce administration to more advanced development concepts, enabling participants to become proficient in managing, customizing, and optimizing Salesforce instances.
Throughout the course, participants will engage in hands-on exercises, real-world scenarios, and practical projects that simulate the challenges faced by Salesforce administrators and developers. By the end of the course, attendees will be well-prepared to handle various tasks such as user management, data customization, automation, reporting, as well as developing custom applications on the Salesforce platform.
Course Objectives:
Upon completing this course, participants will be able to:
- Understand Salesforce Fundamentals: Gain a strong foundation in Salesforce architecture, data model, and terminology.
- Administer Salesforce Instances: Learn how to set up and configure user accounts, profiles, permissions, and security settings.
- Customize Salesforce: Master the art of customizing fields, objects, layouts, and workflows to align with business needs.
- Automate Processes: Discover automation tools like Process Builder, Workflow Rules, and Flow to streamline business processes.
- Create Reports and Dashboards: Learn how to generate meaningful insights using Salesforce’s reporting and dashboard capabilities.
- Introduction to Lightning Development: Get an overview of Lightning Web Components and Apex programming language for custom development.
- Custom Application Development: Build and deploy custom applications using Apex, Visualforce, and Lightning components.
- Integration and APIs: Understand how to integrate Salesforce with external systems using REST, SOAP, and other APIs.
- Deployment and Version Control: Learn best practices for deploying changes between environments and managing version control.
- Troubleshooting and Maintenance: Develop skills to diagnose and resolve common issues, ensuring the smooth operation of Salesforce instances.
Prerequisites:
- Basic Computer Literacy: Participants should have a fundamental understanding of computer operations and software usage.
- Familiarity with CRM Concepts: A basic grasp of Customer Relationship Management (CRM) concepts will be helpful.
- No Coding Experience Required: While some coding will be covered, no prior programming experience is necessary.
- Access to a Salesforce Environment: Ideally, participants should have access to a Salesforce instance for hands-on practice. A free developer account can be used for this purpose.
Target Audience:
- Aspiring Salesforce Administrators who want to gain hands-on experience in configuring and managing Salesforce environments.
- Budding Salesforce Developers aiming to build custom applications and automate processes on the Salesforce platform.
- Business Analysts seeking to understand Salesforce capabilities for effective requirement gathering and solution design.